Terms of service

OK Tallow Terms of Service

Effective Date: May 28, 2025

Welcome to OK Tallow! By accessing or using our website (www.oktallow.com) and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Overview

OK Tallow, LLC ("we," "us," or "our") offers handcrafted, tallow-based skincare products rooted in natural wellness. These Terms govern your use of our website and the purchase of our products.

2. Eligibility

By using our site, you affirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to provide accurate information and to comply with these Terms and all applicable laws.

3. Product Information

We strive to display accurate product descriptions and images. However, we do not warrant that product descriptions or other content are complete, reliable, or error-free. If a product offered by OK Tallow is not as described, your sole remedy is to return it in unused condition.

4. Orders and Payment

All prices are listed in U.S. dollars and are subject to change without notice. We accept major credit cards and other payment methods as indicated on our website. By placing an order, you authorize us to charge your payment method for the total amount.

5. Shipping and Delivery

We ship orders within the United States. Shipping times and costs are provided at checkout. Once your order is shipped, you will receive a confirmation email with tracking information. Delivery times are estimates and not guaranteed.

6. 30-Day Money-Back Guarantee

Your satisfaction is our priority. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, subject to the following conditions:

  • Eligibility: Products must be in their original packaging and in unused or lightly used condition.

  • Process: To initiate a return, contact us at ok@oktallow.com with your order number and reason for return.

  • Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

  • Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

  • Exclusions: Final sale items, gift cards, and promotional giveaways are not eligible for return.

7. Exchanges

If you receive a defective or damaged product, please contact us at ok@oktallow.com within 7 days of delivery. We will arrange for a replacement or refund as appropriate.

8. Store Credit Option

As an alternative to a refund, you may opt for store credit, which can be used for future purchases. Please indicate your preference when initiating the return.

9. Restocking Fee

A restocking fee may apply for returns of opened or used products to cover handling and processing costs. This fee will be communicated during the return authorization process.

10. Email Communications and Opt-In

By providing your email address during checkout or through our website forms, you consent to receive communications from OK Tallow, including promotional emails, newsletters, and updates. You may opt out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

11. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, outlines how we collect, use, and safeguard your data.

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of OK Tallow, LLC and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

13. Limitation of Liability

OK Tallow, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability to you for any damages shall not exceed the amount paid for the product or service.

14. Indemnification

You agree to indemnify and hold harmless OK Tallow, LLC, its affiliates, and employees from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

15. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with the updated effective date. Your continued use of our website constitutes acceptance of the revised Terms.

17. Contact Information

For questions or concerns regarding these Terms, please contact us at:

OK Tallow, LLC
Email: ok@oktallow.com

Note: This policy is subject to change without prior notice. Please review our return policy periodically for any updates.